Terms and conditions of sale.
These Terms and Conditions of Sale (T&C) will apply to purchases you make on the rumubeauty.com website and will govern the contractual relationship between you and RUMU ARTIST S.L, identified with CIF number B10650786, with registered office at CALLE/ ARIBAU Nº135 C.P. 08036 BARCELONA
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By using this website or placing an order through it, you agree to the content of the T&C.

RUMU ARTIST S.L, reserves the right to modify the content of these T&C, so the user is recommended to read these conditions carefully at the time of making each purchase, since those that are in force will apply. on the date of its completion.

1. Prices, orders and shipping conditions.

Prices

The price of the items is as indicated on the website at the time of purchase. Los precios se indican en Euros (€). The prices established are the final prices, that is, they include value added tax at the legal tax rate or any other tax that may be applicable.

The prices do not include shipping costs, which will be added to the total amount if they must be paid by you. We will inform you of the total cost of your purchase (shipping costs included) before finalizing it.

The price also does not include customs charges that, if applicable, may be applicable depending on the destination of the shipment.

The payment methods available through the secure WooCommerce Payments platform are: Visa, Mastercard, American Express, Paypal, Apple Pay and Amazon Pay,

The payment will be made at the time you complete the order.

Until you make full payment of the purchase price, the product remains our property.

Orders

We ship to all of Europe. Our inventory is in Barcelona (Spain). We will ensure that your products reach you as soon as possible.

Shipping

Orders are processed the next business day, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the next business day. Orders are processed from Barcelona, ​​Spain.

We offer different shipping options:

National	Service	Processing	Shipment	Price	Free Shipping
Peninsula	Standard	1 day	24h/48h	6 €	> 80€
Balearic Islands	Standard	1 day	24h/72h	21 €	> 150€
Portugal	Standard	1 day	24h/48h	15 €	> 150€
Canary Islands, Ceuta and Melilla	Standard	1 day	24h/48h	30 €	> 150€
Internacional	Service	Processing	Shipment	Price	Free Shipping
Germany, France, Italy & UK	Standard	1 day	2 – 3 Days	24 €	>150€
Austria, Belgium, Luxembourg, Netherlands	Standard	1 day	2 – 3 Days	26 €	>150€
Other UE	Standard	1 day	2 – 3 Days	30 €	> 150€

2. Exclusion of liability for use of the website

RUMU ARTIS, S.L will only be liable for any damages that you may suffer as a result of using the website when said damages are attributable to malicious action by RUMU ARTIST, S.L.

RUMU ARTIST, S.L. will act applying the maximum diligence within its power, according to generally accepted practices in the sector, to avoid the presence on the website of viruses or other harmful elements that could cause alterations to your device, but it cannot guarantee the absence of such elements, not being responsible for any damages that this may cause.

In the event that technical link devices (links, banners, buttons, etc.), directories and search tools are made available to users that allow them to access websites owned and/or managed by third parties, RUMU ARTIST, S.L. does not guarantee or assume any type of responsibility for damages of any kind that may be due to the operation or accessibility of the linked sites, as well as the quality, legality and usefulness of the information and content and services existing on the linked sites.

3. Derecho de desistimiento y cambios de producto

We want you to be completely satisfied with your online purchase. If for any reason you change your mind, we inform you that you have the right to withdraw from the purchase and sale contract or change the product purchased within a period of fifteen (15) calendar days from the day you or a third party indicated by you, other than from the carrier, acquired material possession of the goods.

Aceptaremos la devolución o cambio de productos sujeta a las siguientes condiciones:

• We will accept the return or exchange of products subject to the following conditions:
• The item(s) must be returned within fifteen (15) calendar days from the day you or a third party indicated by you, other than the carrier, acquired material possession of the goods, along with the original proof of purchase.
• The item(s) must be returned in their original packaging and cannot have suffered any damage due to improper use.
• Items purchased during a promotional event can only be exchanged for gift cards. Gift cards cannot be returned.

How to make changes or returns?

1. Send us an email to hello@rumubeauty.com including the following details:

– Orden number,

– Reason for return,

– If you want an exchange, a gift card or a refund.

2. Make a package like the one you received and send the package to the following address: CALLE/ ARIBAU Nº135 C.P. 08036 BARCELONA
3. Once we have received your package, in approximately one week you will receive your new exchanged item or your refund.

In the event that we have mistakenly sent an item other than the item ordered or the quality of a product received is not acceptable, please contact us at hello@rumubeauty.com to arrange a return and/or exchange. RUMU ARTIST, S.L. will assume the shipping and return costs.

Frequent questions

Do I have to pay anything for a return?

To return any item purchased from rumubeauy.com simply contact a local courier or post office and send the product to us at the address above. Return costs are the responsibility of the customer.

How will I receive my refund?

Once a return is approved, the purchase value will be refunded by the same method with which you made the original payment.

When will I receive my refund?

Once we have confirmed that the returned items are in perfect condition, you will receive an email confirmation informing you of the amount that will be refunded to your account.

What happens if the refunded amount is incorrect?

If this happens, please contact us at hello@rumubeauty.com. We will try our best to solve the problem as soon as possible.

Other considerations

• We suggest that all purchased items be tested as soon as they are received to ensure that you are able to return the items within the return window stated above.
• Gift cards are valid for six (6) months from the date of issue.
• Changes are subject to the availability of the item(s).
• RUMU ARTIST, S.L. is not responsible for the loss of returned items.
• Returns with unpaid postage will not be accepted.

4. Customer Support

Our customer service team will be at your disposal and happy to assist you at hello@rumubeauty.com

5. Applicable law and forum

Unless otherwise provided by law, these terms and conditions of sale will be governed and interpreted in accordance with Spanish law and any dispute will be submitted to the courts of the city of Barcelona.